Payment, Cancellation, Cookies & Hallmark Policies

Nakoda Jewellers Family – Payment, Cancellation, Cookies & Hallmark Policies (Developer Guide) Cancellation Policy

• Customers may cancel orders before dispatch by contacting support

. • Orders already dispatched are normally not cancellable and are governed by the Return Policy.

• Customized or made-to-order jewellery cannot be cancelled once production has started.

• Orders may be cancelled by the company due to fraud, pricing errors, stock unavailability or legal reasons.

• Eligible cancellation refunds are issued to the original payment method. Payment Policy

• Accept only secure payment methods displayed at checkout

. • All payments are processed through PCI-DSS compliant payment gateways.

• Card, UPI PIN and banking credentials are never stored on company servers.

• Orders are processed after successful payment authorization.

• Failed or reversed transactions are not treated as confirmed orders.

• GST invoice is issued where applicable. • Suspicious payments may require identity verification. Cookies Policy

• Cookies are used for login sessions, shopping cart, preferences and security.

• Analytics cookies measure website performance.

• Marketing cookies may be used only with applicable consent.

• Users can manage cookies through browser settings though some features may stop working.

• Cookie policy updates are published on the website. Hallmark & Purity Policy

• Display metal purity clearly on every eligible product.• Mention BIS Hallmark wherever legally applicable.

• Provide authenticity/purity certificate where applicable.

• State karat (22K/18K etc.) or silver fineness (925 etc.) in product details.

• Minor weight/manufacturing variation may occur.

• Customers should verify hallmark and certificate at delivery.

• Misuse or alteration after delivery is not covered as a manufacturing defect.