FAQs

Once your order is confirmed and processed, it is carefully packed in secure jewellery packaging and handed over to our trusted delivery partner. You will receive your order and tracking details once the package is dispatched.

Once your order has been successfully confirmed and processed, it will be prepared and dispatched through our trusted delivery partner. You will receive tracking information after dispatch so you can follow your order.

We want you to have a smooth and satisfying shopping experience. Eligible products can be returned or exchanged according to our applicable return and exchange policy. For any complaint or concern regarding your order, please contact our customer support team with your order details.

If there is a change or delay in the estimated delivery time of your order, please contact our customer support team as soon as possible. Cancellation requests will be handled according to the applicable order cancellation policy and the current status of your order.

Your invoice will be provided for your order after the order has been processed. Depending on the order and payment process, the invoice may be shared electronically along with your order details.

Delivery time may vary depending on your location, product availability, order processing time, and courier service. Once your order is dispatched, you will receive the relevant tracking details to follow the delivery status.

Eligible products can be returned according to our applicable 14-day return policy. Products must meet the conditions specified in our return policy. For complete details or to initiate a return, please contact our customer support team with your order information.