Return, Refund, Exchange & Cancellation Policy

Nakoda Jewellers Family – Return, Refund, Exchange & Cancellation Policy (Developer Guide) Return Policy

• Return request within 3 days of delivery.

• Eligible only for unused products with original box, invoice, tags and certificates.

• Video/photos required for damaged, defective or wrong product claims.

• Customized, engraved and made-to-order jewellery is non-returnable except verified manufacturing defects.

• Company may reject returns failing inspection.

• Customer must securely pack the item before return shipment.

• Return approval is mandatory before shipping the product back. Refund Policy

• Refund starts only after successful inspection.

• Refund to original payment method only.

• Processing time: 5–10 business days (bank dependent).

• Shipping charges are refundable only when the company’s error caused the return.

• Refund may be refused if product is used, altered or incomplete.

• Fraudulent refund requests may be investigated and rejected. Exchange Policy

• Exchange request within 3 days of delivery. • Exchange subject to stock availability.

• Price difference must be paid or refunded accordingly.

• Only unused products with complete packaging are eligible.

• Customized jewellery generally not eligible for exchange except manufacturing defects. Cancellation Policy

• Orders may be cancelled before dispatch.

• Orders already dispatched cannot normally be cancelled and will follow the Return Policy.

• Orders flagged for fraud, pricing errors or stock issues may be cancelled by the company.

• Refund for eligible cancellations will be processed to the original payment method. Additional Clauses

• Customer must provide accurate contact and address details.

• Return shipping cost borne by the company only for wrong, defective or damaged items caused by the company.

• Customer support contact, email, timings and grievance details should be displayed.

• Policy revisions become effective when published on the website.

• Policies should comply with applicable Indian laws and payment gateway requirements.